Accessibility Standards Policy
Accessibility Standards for Customer Service Policy
The Brampton Flying Club is committed to providing accessible customer service to persons with disabilities. This policy has been established in accordance with the Accessibility Standards for Customer Service, Ontario Regulation 429/07, under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Our goal is to ensure that all persons who access BFC services — including members, students, visitors, and members of the public — receive services in a manner that respects their dignity and independence.
Policy Provisions
Assistive Devices
Persons with disabilities may use their own assistive devices when accessing BFC services and facilities. Staff are trained to be familiar with various assistive devices that may be used by customers and to assist if necessary.
Communication
BFC communicates with persons with disabilities in a manner that takes their disability into account. Staff are trained to interact and communicate in ways that meet individual needs, including alternative formats and communication supports when requested.
Service Animals
Persons with disabilities who are accompanied by a service animal are welcome on all parts of BFC premises that are open to the public. Note that for safety reasons, service animals may not be permitted on the active airside or aircraft apron areas.
Support Persons
Persons with disabilities who are accompanied by a support person are welcome at BFC. The support person will be allowed to accompany the person with a disability while accessing services in all areas open to the public.
Notice of Temporary Disruptions
In the event of a planned or unexpected disruption to services or facilities for persons with disabilities, BFC will provide notice promptly. The notice will include information about the reason for the disruption, anticipated duration, and alternative facilities or services if available.
Training
All BFC staff and volunteers who interact with the public or who are involved in developing policies, practices, and procedures are trained on accessible customer service. Training includes how to interact and communicate with persons with various types of disabilities, how to use assistive devices, and what to do if a person is having difficulty accessing services.
Feedback Process
We value your feedback about how we provide accessible customer service. Feedback can be submitted through our accessibility feedback form, by phone, by email, or in person.
| Method | Details |
|---|---|
| Online | Accessibility Feedback Form |
| Phone | 905-838-1400 ext. 333 |
| nanci@bramfly.com | |
| In Person | Brampton-Caledon Airport, 13691 McLaughlin Road, Caledon, ON L7C 3L7 |
All feedback will be reviewed and responded to in a timely manner. Complaints will be addressed according to BFC's complaint management process.